HEAT IT Ticket Pilot
External experts submit requests; internal IT manages tickets and reusable solutions.
Pilot v2 - ticket queue + knowledge base
Submit Ticket
Name
Email
Organization / Project
Category
Account access
SharePoint / Teams
Email
Hardware
Software
Other
Priority
Medium
High
Low
Short summary
Description
Submit Ticket
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Internal Ticket Queue
Use the KB column to document troubleshooting steps, root cause, final solution, and reusable knowledge-base tags.
All statuses
New
In progress
Waiting for requester
Resolved
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